You have questions. We have answers.
Delivery Questions
When will I get my order?
We have two delivery time options:
Thursday 2:00pm - 4:30pm or Thursday 6:30pm - 9:00pm. Order cut off time is 12pm Tuesday for Thursday delivery.
Our driver will knock loudly and leave your ice cream at your front door or follow other specified instructions. If you anticipate not being home during your delivery time, please leave out a chilly bin. We are unable to accommodate requests for a specific delivery time.
Our delivery service is quite popular and we’re a small operation. Real, hand-crafted ice cream takes time, hence the lag between order and delivery. We hope you understand!
Where do you deliver?
We currently deliver to the following Wellington Central suburbs:
Aro Valley, Berhampore, Breaker Bay, Broadmeadows, Brooklyn, CBD, Churton Park, Crofton Downs, Glenside, Grenada Village, Hataitai, Houghton Bay, Island Bay, Johnsonville, Kaiwharawhara, Karaka Bays, Karori, Kelburn, Khandallah, Kilbirnie, Kingston, Lyall Bay, Mt. Vic, Miramar, Maupuia, Melrose, Mornington, Mt. Cook, Newlands, Newtown, Ngaio, Northland, Oriental Bay, Owhiro Bay, Paparangi, Rongotai, Roseneath, Seatoun, Southgate, Strathmore, Te Aro, Thorndon, Vogeltown, Wadestown, Wilton, Woodridge
What about Lower Hutt/ Upper Hutt/ Tawa/ Porirua?
Currently we do not offer regular deliveries to the Hutt or Tawa & Porirua. However, on occasion we will organise a one-time delivery to these areas. Please follow us on Instagram / Facebook for updates or email us for inquiries.
If you’d like to organise a special delivery for 12 or more orders, please Contact Us!
How does the ice cream stay cold?
Each bag or box of ice cream will include approx. 100g of dry ice to keep everything frozen during the delivery window - please handle with care and keep out of reach of children! Dry ice will sublimate on it’s own.
Can I organise a special delivery for my office / event etc?
If you’d like to organise a delivery of 12+ orders for your colleagues or mates or any other special occasion, please Contact Us!
Ice Cream Questions
Do you use free range eggs?
All of our ice creams are egg-free. However, some of the cookies used in our ice cream sandwiches contain eggs. This information is listed on the nutrition label.
Are your ice creams gluten free?
It depends on the flavour - our Birthday Cake & Brownie Batter flavours (and occasionally our limited edition flavours) have gluten in them, but for the most part, our ice creams are gluten free. We will always declare this, and any other allergen information, on our nutrition label.
Is your ice cream organic?
We use Zany Zeus organic milk and organic cream, which is the main component of our ice cream. We also use other organic ingredients and those will either be listed in the nutrition label or in our ice cream description.
Why are you so focused on eating locally?
Sourcing local ingredients (as much as we possibly can), and supporting New Zealand businesses is important, not only to us, but to all New Zealanders.
When you buy locally made food, it's going to be fresher. And let's face it, fresher tastes better.
By supporting local businesses, you're supporting New Zealand's economy. And because it's made locally, it won't travel as far. It's better for the environment.
Plus, New Zealand has the world's best dairy, so naturally, New Zealand has the world's best ice cream.
Where is your ice cream made?
We make our ice cream and mix-ins in beautiful Shelly Bay in Wellington.
Where can I buy your ice cream?
A list of suppliers is located under the stockists page. If you can't find your city or favourite store on our list, let us know and let your store know!
Do you have any new flavours coming up?
We are constantly experimenting. Sign up to our newsletter to get the latest updates and new flavour releases. If you are in the Wellington area, visit our online shop - we have new flavours to offer, twice a month.
I have more questions! What do I do?