FAQs
WHEN WILL I GET MY ORDER?
We have two delivery time options:
Thursday 2:00pm - 4:30pm or Thursday 6:30pm - 9:00pm.
Order cut off time is 12pm Tuesday for Thursday delivery.
Our driver will knock loudly and leave your ice cream at your front door or follow other specified instructions. If you anticipate not being home during your delivery time, please leave out a chilly bin. We are unable to accommodate requests for a specific delivery time.
WHERE DO YOU DELIVER?
We currently deliver to the following Wellington Central suburbs:
EASTERN
Breaker Bay, Hataitai, Karaka Bays, Kilbirnie, Lyall Bay, Melrose, Miramar, Maupuia, Rongotai, Seatoun, Strathmore
WESTERN
Aro Valley, Highbury, Karori, Kelburn, Northland, Thorndon
SOUTHERN
Berhampore, Brooklyn, Island Bay, Houghton Bay, Kingston, Mornington, Owhiro Bay, Southgate, Vogeltown
NORTHERN
Broadmeadows, Churton Park, Crofton Downs, Glenside, Grenada Village, Johnsonville, Kaiwharawhara, Khandallah, Newlands, Ngaio, Paparangi, Wadestown, Wilton, Woodridge
CENTRAL
CBD, Mt. Vic, Mt. Cook, Newtown, Oriental Bay, Roseneath, Te Aro
WHAT ABOUT LOWER HUTT / UPPER HUTT / TAWA / PORIRUA?
Currently we do not offer regular deliveries to the Hutt or Tawa & Porirua. However, on occasion we will organise a one-time delivery to these areas. Please follow us on Instagram / Facebook for updates or email us for inquiries or organising a special delivery for 12+ more.
HOW DOES THE ICE CREAM STAY COLD?
Each bag or box of ice cream will include approx. 100g of dry ice to keep everything frozen during the delivery window - please handle with care and keep out of reach of children! Dry ice will sublimate on its own.
CAN I ORGANISE A SPECIAL DELIVERY?
If you’d like to organise a delivery of 12+ orders for your colleagues or mates or any other special occasion, please
DO YOU USE EGGS?
All of our ice creams are egg-free. However, some of the cookies used in our ice cream sandwiches contain eggs. This information is listed on the nutrition label.
ARE YOUR ICE CREAMS GLUTEN FREE?
The majority of our ice creams do not contain gluten, with these exceptions* We will always declare this, and any other allergen information, on our nutrition label. Birthday Cake & Brownie Batter (and occasionally our Limited Edition flavours and Web Exclusives) do contain gluten.
There is no added gluten in our vegan range.
IS YOUR ICE CREAM ORGANIC?
We use New Zealand organic milk and organic cream, which is the main component of our ice cream. We also use other organic ingredients and those will either be listed in the nutrition label or in our ice cream description.
WHY IS EATING LOCALLY IMPORTANT?
Sourcing local ingredients and supporting New Zealand businesses is important, not only to us, but to all New Zealanders. When you buy locally made food, it's going to be fresher. And let's face it, fresher tastes better. By supporting local businesses, you're supporting New Zealand's economy. And because it's made locally, it won't travel as far. It's better for the environment. Plus, New Zealand has the world's best dairy, so naturally, New Zealand has the world's best ice cream.
WHERE IS YOUR ICE CREAM MADE?
We make our ice cream and mix-ins in beautiful Shelly Bay in Wellington.
WHERE CAN I BUY YOUR ICE CREAM?
A list of suppliers is located under the STOCKISTS page. If you can't find your city or favourite store on our list, let us know and let your store know!
WHAT IS IN YOUR VEGAN ‘ICE CREAMS’?
Our vegan range is made from oat milk and other ingredients that do not contain dairy or other animal products. We use oat milk that does not contain any added gluten. All other ingredients can be found on the product label or on our Allergen and Ingredient page.
DO YOU HAVE ANY NEW FLAVOURS COMING UP?
We are constantly experimenting. If you are in the Wellington area, visit our online shop - we have new flavours to offer, twice a month. Our trailer is based in Wellington and open for business in the summer (and for events).
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