Frequently asked questions
Quick answers about our ice cream, ingredients, allergens and how to get your hands on a tub.
Updated October 2026: Questions rewritten with up-to-date answers, allergen detail and storage tips by the Wooden Spoon team.
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Ice cream questions
Do you use eggs in your ice cream?
Our ice cream bases are made without eggs. Some mix-ins and cookies do contain egg: the cookies in our ice cream sandwiches and the marshmallows in S'mores, for example. Egg is always listed in bold in the ingredients, which you can check on our ingredients and allergens page.
Are your ice creams gluten free?
Most of our ice creams are made without gluten. Flavours with cake, cookie, crumb, waffle or pie-crust pieces contain gluten and say so in their description. Our dairy-free range has no added gluten but contains oats, and our kitchen handles gluten, so check labels if you have coeliac disease.
Is your ice cream organic?
Our ice cream is made with New Zealand organic milk and organic cream, which make up the main part of every tub in our regular range. Other organic ingredients are named in each flavour's ingredient list or description, so you can see exactly what is in it.
What is in your vegan ice creams?
Our dairy-free range is made with oat milk and other ingredients that contain no dairy or animal products, and no eggs. The oat milk we use has no added gluten. Ingredients for each flavour are on our dairy-free page.
Where is Wooden Spoon ice cream made?
We make our ice cream and our mix-ins in our own kitchen in Wellington, New Zealand, where Wooden Spoon was founded in 2011. Everything is produced in small batches, starting with custards cooked on the stove. Read more on our how it's made page.
Where can I buy your ice cream?
Stockists change through the year, so the best place to start is our where to buy page, which explains how to find a tub near you. Our Instagram has the latest stockist news, trailer dates and new flavours. If your favourite store does not stock us, let them know.
Ordering and delivery
Can I order ice cream online?
Ordering options change through the year, including home delivery for some Wellington suburbs in past seasons. See order and packs for the latest, and follow us on Instagram or Facebook for announcements before each release.
Can you deliver for an office or event?
For larger orders such as office treats, parties or events, tell us about your plans. Include the date, how many people and the area, and we'll let you know what we can do.
How does the ice cream stay cold in delivery?
When we have delivered in the past, each bag or box travelled with dry ice to keep it frozen. Dry ice is about -78.5°C, so never touch it with bare hands, keep it away from children and let it turn to gas in a ventilated spot. Our guide to keeping ice cream frozen on the way home has more tips.
Storing and serving
How should I store my tub?
Keep it at -18°C or colder, at the back of the freezer rather than in the door, with the lid on tight. Press baking paper onto the surface of an opened tub to stop ice crystals. Full tips: how to store ice cream at home.
My ice cream is rock hard. What should I do?
Move it to the fridge for 10 to 20 minutes, or leave it on the bench for 5 to 10, then scoop with a warm, dry scoop. Never microwave the whole tub. See how to soften ice cream.
Do you have new flavours coming?
Almost always. We keep experimenting, and limited editions come and go through the year. Past releases are on the limited edition archive; follow us on Instagram to hear about new ones first.